Creating safer environments in your Hospital or Clinic across the GCC and Middle East

Behaviour Support Training Tailored to Adult Care Settings

A toolkit of holistic strategies on de-escalation and crisis intervention, both verbal and non-verbal for supporting with disruptive and distressed behaviours.

Also available as a BILD Certified course under the Restraint Reduction Network standards framework.

Behaviour Support Training

(Levels 1, 2 & Advanced)

Are you looking to support your healthcare teams and reduce occupational violence and aggression? We can help.

Our trusted training programs are designed to help you manage and reduce risk for your staff, enhance patient welfare and safety, and equip your teams with a comprehensive and practical toolkit for handling challenging situations. Courses are suitable for both clinical and non-clinical learners, delivered with a variety of exercises to use core scenarios drawn from prior experiences.

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Do your staff team experience any situations, which may cause anxiety or stress? Such as:

  • Patient Aggression – Patients may exhibit hostility or violence due to pain, confusion or frustration, potentially leading to physical altercations or verbal outbursts.
  • Family Disputes – Relatives of patients may become aggressive due to disagreements with medical decision, delays in care or dissatisfaction
  • Substance Abuse
  • Mental Health Crisis
  • Communication Difficulties
  • Disruptive Behaviour
  • Cultural Misunderstandings
  • Refusal of service protocols
  • Language Barriers

Our programs can support you to prevent, de-escalate and handle common situations while ensuring the safety of patients and clients.

“Our meticulously designed courses are tailored to your learner profile to create a positive impact from the moment training is completed. Through a range of learning methodologies, including theory-based and practical activities, our trainers will draw upon prior experiences and a basis of modules, to explore and embed a toolkit to prevent and de-escalate challenging situations.

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De-escalation

Focus on proactive, non-physical strategies to reduce tension and prevent situations from escalating. This includes using communication techniques, use of body language, tone of voice, understanding triggers, and recognising early warning signs to manage potential conflicts before they become physical.

Safety

Prioritise the safety of all involved, including patients, staff, and bystanders. This principle involves using risk assessments, creating safe environments, and employing safe physical interventions only as a last resort, ensuring that any response minimises harm to all involved.

Positive Relationships and Rapport

Build and maintain positive relationships between healthcare providers and patients. This involves empathy, respect, and understanding, which are crucial for fostering trust and cooperation, making it easier to manage challenging behavior effectively.

Reflective Practice

Encourage continuous learning and improvement by reflecting on incidents and responses. This involves analysing what worked, what didn’t, and how future responses can be improved, as well as supporting staff through debriefing and providing psychological support after incidents.