Team Teach:

Frequently Asked Questions

Our friendly team is here to support you! Give them a call on +61 7 3155 5920 (Australia) or +64 3 930 6720 (New Zealand) or drop us an email on

We deliver courses in the routes of direct delivery (our trainers come to you) or train-the-trainer, with both available in the form of public and/or private courses.

Our public courses are hosted by us in venues available for anyone to book onto. Alternatively, our private courses are booked by and exclusive to your organisation and delivered on-site at your organisation.

You can find out more information about all our courses and book them, click here.

Registering for a reaccreditation course is advised straight after completing and passing a Team Teach course. Our courses can get booked up quickly, so please ensure you don’t miss out on your most local courses. Bookings can be made here or please get in touch with the team at should you be unsure of the correct course for you.

Your certification will state the exact date you were accredited, along with your certification period and expiry date. The course delivered to you is based on the level of risk within your organisation and the training needs analysis completed.

Direct Course TypeExpiry
Level One – 6 Hour Course36 Months
Level Two – 12 Hour Course24 Months
Advanced Modules1 Year
Trainer CoursesExpiry
Foundation Trainer1 Year
Foundation Trainer Reaccreditation1 Year
Foundation Trainer Plus1 Year
Foundation Trainer Plus Reaccreditation1 Year
Intermediate Trainer1 Year
Intermediate Reaccreditation1 Year
Advanced Trainer1 Year
Advanced Reaccreditation1 Year
Team Teach is an accredited, award-winning provider of training in positive behavioural support strategies. The Team Teach approach and philosophy has been developed by practitioners with over 25 years of experience delivering respectful, accessible, and practical behaviour support solutions.

Focused on teamwork and communication, our courses foster supportive working practices, helping people recognise the needs of any individual they work with, offer help where necessary, and be able to make use of support when offered.

  • Team Teach provides organisations with, and stresses the importance of, documentation that underpins and supports the process and people involved. This includes: Policy (Local & Corporate), preferred de-escalation strategies, behaviour plans involving physical practices where there is a risk-assessed need, incident reports, risk assessment forms, expressing concerns and complaints, and recording, monitoring and evaluating templates which allow local government/services to develop them specifically for their own needs.
  • A supportive framework for trainers and local government/wider organisational departments and relevant regulatory bodies including rigorous quality control and assurance procedures such as:
    • Summary Evaluation Form, course members record of completion and random sampling form, post-practice questionnaire.
  • Any course participants who have completed our Level One course, Level Two course or our Advanced modules will be able to access our Useful Resources area which provides a range of materials such as technique videos, helpful templates, reminder posters and other information.
  • Our certified Trainers can access a login area of the Team Teach website with updated news, good practice materials, written guidelines/policies, and course materials. These are all made available within the Trainers’ Area which requires registration.
Our courses equip individuals and teams working with children and adults in various settings to transform challenging situations and behaviours into positive outcomes, whilst maintaining and building positive relationships.

Browse our full range of courses.

Following successful completion of a Team Teach course, participants will:

Always receive our full theory based toolkit, including but not limited to:

  • Be able to apply the basic values, rationale, and principles of the Team Teach approach.
  • Understand relevant legal standards and expectations within your state and industry.
  • Understand the reporting, recording, monitoring, and evaluating requirements of incidents involving physical controls and reasonable force. Have knowledge and understanding of violence, aggression, and conflict, being able to recognise typical signs and causes.
  • Understand the importance of using de-escalation strategies where possible. Be aware of the concept of the conflict spiral, levels of behaviour and the need for an appropriate staff response in order to maximise the opportunity to calm the incident through non-verbal and verbal strategies where possible.
  • Understand the whole-setting holistic approach to behaviour support, including the importance of self-awareness and self-control while supporting behaviour.
  • Be able to conduct a follow-up process with the service users and is aware of the importance of a support and supervision, repair, and reflection process for both staff and individuals involved following a serious incident involving physical interventions.
  • Understand the Risk-Assessment Matrix, and both dynamic risk assessments and foreseeable risk.
  • Understand the impact of both personal space and body language.
  • Have an increased understanding as to how trauma, neurodiversity and ACES can influence behaviour and how best to support those who have these elements within their profile.

Additional modules, dependent on a training needs analysis:

  • Be able to use personal safety skills to minimise risk to all involved, keeping both staff teams and individuals safe.
  • Perform a range of targeted strategies if required, gradual and graded, involved in holding, guiding, and escorting safety. Delivery of modules will always be from least intrusive to more restrictive holds, emphasising the use of language.
  • Use physical intervention strategies that provide for a range of appropriate de-escalation options including keeping standing, from standing to chairs, from standing to the floor, and into a knees position where possible.
  • Specific modules available for those working with smaller children.
  • Understanding the risk of fights, how to separate, and keep the individuals involved and at risk safe.
  • If advanced modules are required, modules are delivered specifically where a risk assessment has been completed and this is used as a last resort to keep an individual safe. Team Teach will work with you as an organisation to reduce the need for such modules.
Certificates with individual numbers are awarded to participants who successfully complete the course by passing a quiz, achieving perfect attendance, and demonstrating the appropriate attitudes, knowledge, and understanding.

Trainers individually record all aspects of trainee participation, with these records accessible to both staff and management. Teamwork is evaluated by applying the provided communication help scripts and through various physical activities conducted during the course.

Team Teach trainers will additionally support course members in the physical skills ensuring they demonstrate competence in during training. Competence in physical techniques is defined as the “ability to perform a skill independently within the training context.”

Follow-up support for individual participants, as needed, is discussed and agreed upon with the commissioning manager, along with the timing for reaccreditation. After training, a trainee’s Individual Evaluation Form and a Trainer Summary Evaluation Form are completed and can be available and sent to the Service Manager upon request. Additionally, a post-course questionnaire may be distributed to staff groups 1-3 months after the training to identify future training needs.

All Team Teach courses will encompass the full core theory foundational modules, consistently maintaining the 95% standard and ensuring this is always adhered to.

In an initial meeting between the responsible individual and lead trainer, they decide on the optional risk-reduction physical intervention techniques to be delivered based on the organisational needs, in addition to the Team Teach core modules. Team Teach advises the organisation on the paperwork that underpins practice.

Team Teach employs effective learning styles with a predominantly visual training approach that ensures high interaction and involvement from trainees. The delivery methods include presentations interspersed with media clips and relevant working examples, facilitated role-play, tabletop discussions around specific activities, and a low-level physical team-building warm-up that progresses to core and optional physical activities. To assess their knowledge and theoretical understanding, trainees also take a quiz.

For anyone who attended a course pre-2025, you will have been awarded a paper certificate at the end of your course, upon successful completion of the course. Should you have lost this, firstly you should contact the lead trainer from the course you completed, who can confirm this for you.

Alternatively, where we have a record on file of your completion, we can confirm your certification number. Please get in contact on with a written request.

Please note should you want a replacement paper copy of your certificate, an administrative charge will apply.

Post 2025, certificates upon successful completion of a course will be available to you in your Team Teach Connect account. This is available to you to download. Your organisation will also be able to access your certificate via their organisational account for their records.

Yes. External trainers can assist across other organisations, provided they are only in a supporting role and the leading in-house trainer(s) clearly hold responsibility for liability insurance arrangements.

No. Only trainers employed, contracted, and licensed by Team Teach are permitted to provide training outside of their employer’s service settings.

Ministry or Department-based trainers are permitted to train only direct employees of their employer e.g. a ministry, state/territory, or diocese or as per any other written agreements, to be signed by the Team Teach Director of L&D, which can be reviewed and amended at any time by Team Teach.

The initial step involves securing your employer’s support, as possessing the employer trainer certificate enables individuals to deliver training to their employer’s employees.

Then reach out to us at

In every organisation, we strongly advise having more than one trainer to ensure delegates benefit from the optimal learning experience and to have in-house behavior champions available to support any internal changes.

Please note that Team Teach does not issue trainer certificates permitting individuals to establish private practices.

The best results occur when parents are active partners with the organisation in understanding and supporting the use of the Team Teach behavioural framework approach.

This is best achieved through sharing and involving the parent(s)/carer(s)/advocate(s) in their loved ones Individual Support Plan / Behaviour Support Plan (BSP). All aspects of this plan should be explained, especially the preferred de-escalation skills, as well as any identified physical interventions and the agreed reporting process concerning any incidents involving the individual.

Where an individual has a known medical complication and staff must plan for a physical response, as identified within the Individual Support Plan/Behaviour Support Plan, then the written view of a medically qualified person (normally doctor or consultant) that knows the individual and their condition(s) best should be sought. This should include showing them the techniques that are being considered in relation to the individual’s plan.

It should be explained to parent(s)/carer(s)/advocate(s) that the Team Teach approach is a behavioural framework, with an emphasis on safety for all, with the need for staff to understand what is potentially causing the behaviours of concern and what environmental changes, non-verbal and verbal strategies should be used first where possible before any interventions restrictive physical are applied.

Parent(s)/carer(s)/advocate(s) can also be shown the Team Teach workbook and theory table-top activities that staff underwent on the course to help explain the need to personalise the agreed responses within the Individual Support Plan or Behaviour Support Plan. If appropriate, selected physical interventions can be demonstrated to the parent(s)/carer(s), via a video file or in person through trainers, but it must be made clear to parents that they are not being trained through such a process.

It is then down to leadership and management within a setting to put this framework to its most effective and caring use. All incidents of restraint should be recorded, reported, and reviewed.

Different states and sectors across Australia and New Zealand have their specific policy, we recommend that you are aware of the policy in place and can also reference this.

A helpful handout is also available in the trainer’s area, for organisations to have on offer where Team Teach is used within their service(s).

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If you can’t find an answer to your question above, please get in touch.